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Home > Business > Online course: Knowledge Management in Organizations


  Online course: Knowledge Management in Organizations


Main receivers (listed without priority order):
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managers, executives, company CEO, NGO and government organizations staff, interested in extending their understanding of KM initiatives.

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consultants, specialists

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CIO (Chief Information Officer, area responsible ITC)

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CKO, (Chief Knowledge Officer) knowledge managers, knowledge engineers, people dealing with company (NGO or government) knowledge.

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Human Resources psychologists

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economists, accountants and related professionals

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lawyers interested in knowledge management

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professors, teachers and doctoral students

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decision making related staff that also manage, transfer and use company knowledge as a competitive asset

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other people with personal interests or for independent businesses


Learning goals
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identify main drivers of knowledge management

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discuss fundamental processes of knowledge management

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identify drivers of and barriers to KM processes

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discuss main organizational factors that influence knowledge management

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recommend appropriate technologies for knowledge management to satisfy specific cognitive needs in the organization.

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describe the stages for knowledge management implementation strategy.

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recognize the relationship between knowledge management and other strategic functions and activities in the organization

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acquire the abilities to manage or to participate  in knowledge management projects


Course characteristics:

Maximum number of students: 20

Start date: cyclic

Duration: 10 weeks

With conventional techniques it would take: 32 weeks

Necessary time to learn contents: 3-6 hours a week

Language: English

Modality: E-Learning (Internet)

Schedule: free, on your own space and at your own pace.

Course type: professional development, graduate course

Presentation format: knowledge bases, text pages and dialogs.

Prerequisite: none.


Contents are presented online with the assignment of a specialist mentor. This course has students from different sectors of economy and life, and from several countries.

The use of our cognitive methods and interfaces reduces the  necessary effort and time for the deep assimilation of course contents.


Course assessment:

Case analysis: 30%

Discussion: 30%

Final examination: 40%


Comments about the first edition:


Finally I know what it is all about!

           G. Bedford, Wisconsin, Merchant


In my company, we didn't know we knew that much about ourselves and about the market!

    C. Zybulski, Reading (UK), IT manager


Knowledge Management is not hype

      Carl Rodriguez, Production manager, Kentucky


A new professional trend

                                       J. Siegel, Lawyer


Minimum computer requirements

  • Internet connection

  • Windows XP

  • RAM 1 Gigabyte

  • Disk space: 30 M


Course Units



1. Basic concepts of cognitive activity in organizations (e.g. in a business)

Data, information, knowledge and intelligence

Knowledge in the workplace

Mental models and the organization's "mental model"

Knowledge organization and technology

2. Knowledge sources in the organization

Identification of processes/projects/procedures in an organization

PMBOK (Project Management Body of Knowledge)

Real knowledge in the workplace

Business Intelligence basic points

3. The reason of being of the cognitive activity in the organization

What is knowledge management and how it can be applied in an organization

Recognition that the missing of knowledge management creates problems in the organization

The impact of knowledge management in the organization

Representing (and reasoning upon) a business or production procedure / process

4. The cognitive process

knowledge management fundamental processes

Individual and collective knowledge. The cognitive model of the organization

The importance of a knowledge claim

Techniques for the formulation, refinement and interpretation of knowledge

Tacit, non structured and explicit knowledge

Identifying a knowledge claim and the way to transfer knowledge

The knowledge virtuous and vital cycle

Critical thinking

5. Knowledge types and technology

Knowledge management systems. Their relationship with cognitive science.

Procedural an declarative knowledge

"Hard" y "Soft" approaches to knowledge management

6. Meta-knowledge

Levels of knowledge


Complexity. The organization is always a complex system

Adapting the system to change. Managing change

7. Technology and innovation

Case study

KM: Market exaggerations or concrete facts?

Technology in KM

Technology aided reasoning

Innovation and meta-innovation: processes and products

Innovation and creativity. Innovation of products and processes.

Competitiveness and time.

Knowledge and its effect on the market.

Quality management.

8. Managing the cognitive system

The knowledge management initiative

The different perspectives in the organization

Measurement and metrics. knowledge metrics in the organization

Tangible and intangible value of knowledge

Knowledge acquisition

Organizational learning and the generalization of knowledge in the organization

9. knowledge management work

The knowledge management work

The Knowledge Manager job

Knowledge representation and management: ways, strategies and structures for knowledge storage, control, use and refinement

10. Essential elements of business intelligence

The Business Intelligence concept and its vertical application

Analysis objects

The contribution of Business Intelligence to knowledge management and their convergence

The business intelligence attention sectors


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