1. Basic concepts of cognitive activity in organizations (e.g. in a business)

	Data, information, knowledge and intelligence
	Knowledge in the workplace
	Mental models and the organization's "mental model"
	Knowledge organization and technology

2. Knowledge sources in the organization

	Identification of processes/projects/procedures in an organization
	PMBOK (Project Management Body of Knowledge)
	Real knowledge in the workplace
	Business Intelligence basic points

3. The reason of being of the cognitive activity in the organization

	What is knowledge management and how it can be applied in an organization
	Recognition that the missing of knowledge management creates problems in the organization
	The impact of knowledge management in the organization
	Representing (and reasoning upon) a business or production procedure / process

4. The cognitive process

	knowledge management fundamental processes
	Individual and collective knowledge. The cognitive model of the organization
	The importance of a knowledge claim
	Techniques for the formulation, refinement and interpretation of knowledge
	Tacit, non structured and explicit knowledge
	Identifying a knowledge claim and the way to transfer knowledge
	The knowledge virtuous and vital cycle
	Critical thinking

5. Knowledge types and technology

	Knowledge management systems. Their relationship with cognitive science.
	Procedural an declarative knowledge
	"Hard" y "Soft" approaches to knowledge management

6. Meta-knowledge

	Levels of knowledge
	Modeling.
	Complexity. The organization is always a complex system
	Adapting the system to change. Managing change

7. Technology and innovation

	Case study
	KM: Market exaggerations or concrete facts?
	Technology in KM
	Technology aided reasoning
	Innovation and meta-innovation: processes and products
	Innovation and creativity. Innovation of products and processes.
	Competitiveness and time.
	Knowledge and its effect on the market.
	Quality management.

8. Managing the cognitive system

	The knowledge management initiative
	The different perspectives in the organization
	Measurement and metrics. knowledge metrics in the organization
	Tangible and intangible value of knowledge
	Knowledge acquisition
	Organizational learning and the generalization of knowledge in the organization

9. knowledge management work

	The knowledge management work
	The Knowledge Manager job
	Knowledge representation and management: ways, strategies and structures for knowledge storage, control, use and refinement

10. Essential elements of business intelligence

	The Business Intelligence concept and its vertical application
	Analysis objects
	The contribution of Business Intelligence to knowledge management and their convergence
	The business intelligence attention sectors