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  Online course: Knowledge Management in Organizations

 


Main receivers (listed without priority order):
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managers, executives, company CEO, NGO and government organizations staff, interested in extending their understanding of KM initiatives.

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consultants, specialists

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CIO (Chief Information Officer, area responsible ITC)

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CKO, (Chief Knowledge Officer) knowledge managers, knowledge engineers, people dealing with company (NGO or government) knowledge.

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Human Resources psychologists

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economists, accountants and related professionals

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lawyers interested in knowledge management

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professors, teachers and doctoral students

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decision making related staff that also manage, transfer and use company knowledge as a competitive asset

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other people with personal interests or for independent businesses

 

Learning goals
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identify main drivers of knowledge management

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discuss fundamental processes of knowledge management

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identify drivers of and barriers to KM processes

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discuss main organizational factors that influence knowledge management

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recommend appropriate technologies for knowledge management to satisfy specific cognitive needs in the organization.

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describe the stages for knowledge management implementation strategy.

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recognize the relationship between knowledge management and other strategic functions and activities in the organization

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acquire the abilities to manage or to participate  in knowledge management projects

 

Course characteristics:

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Maximum number of students: 20

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Start date: cyclic

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Duration: 10 weeks

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With conventional techniques it would take: 32 weeks

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Necessary time to learn contents: 3-6 hours a week

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Language: English

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Modality: E-Learning (Internet)

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Schedule: free, on your own space and at your own pace.

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Course type: professional development, graduate course

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Presentation format: knowledge bases, text pages and dialogs.

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Prerequisite: none.

 

Contents are presented online with the assignment of a specialist mentor. This course has students from different sectors of economy and life, and from several countries.

The use of our cognitive methods and interfaces reduces the  necessary effort and time for the deep assimilation of course contents.

  

Course assessment:

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Case analysis: 30%

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Discussion: 30%

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Final examination: 40%

 

Comments about the first edition:

 

Finally I know what it is all about!

           G. Bedford, Wisconsin, Merchant

 

In my company, we didn't know we knew that much about ourselves and about the market!

    C. Zybulski, Reading (UK), IT manager

 

Knowledge Management is not hype

      Carl Rodriguez, Production manager, Kentucky

 

A new professional trend

                                       J. Siegel, Lawyer

 



Minimum computer requirements

  • Internet connection

  • Windows XP

  • RAM 1 Gigabyte

  • Disk space: 30 M

 

Course Units

 

        

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1. Basic concepts of cognitive activity in organizations (e.g. in a business)
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Data, information, knowledge and intelligence

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Knowledge in the workplace

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Mental models and the organization's "mental model"

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Knowledge organization and technology

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2. Knowledge sources in the organization
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Identification of processes/projects/procedures in an organization

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PMBOK (Project Management Body of Knowledge)

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Real knowledge in the workplace

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Business Intelligence basic points

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3. The reason of being of the cognitive activity in the organization
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What is knowledge management and how it can be applied in an organization

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Recognition that the missing of knowledge management creates problems in the organization

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The impact of knowledge management in the organization

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Representing (and reasoning upon) a business or production procedure / process

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4. The cognitive process
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knowledge management fundamental processes

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Individual and collective knowledge. The cognitive model of the organization

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The importance of a knowledge claim

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Techniques for the formulation, refinement and interpretation of knowledge

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Tacit, non structured and explicit knowledge

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Identifying a knowledge claim and the way to transfer knowledge

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The knowledge virtuous and vital cycle

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Critical thinking

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5. Knowledge types and technology
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Knowledge management systems. Their relationship with cognitive science.

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Procedural an declarative knowledge

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"Hard" y "Soft" approaches to knowledge management

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6. Meta-knowledge
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Levels of knowledge

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Modeling.

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Complexity. The organization is always a complex system

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Adapting the system to change. Managing change

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7. Technology and innovation
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Case study

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KM: Market exaggerations or concrete facts?

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Technology in KM

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Technology aided reasoning

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Innovation and meta-innovation: processes and products

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Innovation and creativity. Innovation of products and processes.

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Competitiveness and time.

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Knowledge and its effect on the market.

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Quality management.

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8. Managing the cognitive system
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The knowledge management initiative

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The different perspectives in the organization

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Measurement and metrics. knowledge metrics in the organization

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Tangible and intangible value of knowledge

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Knowledge acquisition

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Organizational learning and the generalization of knowledge in the organization

9. knowledge management work
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The knowledge management work

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The Knowledge Manager job

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Knowledge representation and management: ways, strategies and structures for knowledge storage, control, use and refinement

10. Essential elements of business intelligence
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The Business Intelligence concept and its vertical application

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Analysis objects

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The contribution of Business Intelligence to knowledge management and their convergence

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The business intelligence attention sectors

 

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